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The Impact of AI on Small Business Roles: Changing Dynamics and Predictions

We predict that wages will be coming down due to AI. In this piece, we will identify a breadth of roles expected to be affected by automation, as well as strategies for employees to adapt to the changes of introducing AI to the workplace.

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Artificial Intelligence (AI) is transforming small businesses by revolutionising operations and changing the job market. As technology advances, the demand for labour-intensive or clerical roles is expected to decrease, leading to changes in the value and affordability of these jobs. For example, a role that currently pays $85,000 may decrease to around $70,000 in the future. If you work in a field that may be affected, it’s a good idea to consider upskilling and developing a career plan.

Wages are determined by supply and demand, and we anticipate an oversupply of certain roles. Many functions within organisations will become obsolete due to AI technologies and automation. In the last decade, there may have been a big investment in training, coaching, and inspiration to retain staff and increase productivity and efficiency. However, with AI, we predict that organisations could double their efficiency and productivity rates without incurring the expenses of training, coaching, and other traditional costs. This is due to the wide range of AI technologies, which allow for click-and-view automation. As such, it’s important to consider whether your role falls into one of these categories, and what sort of plan you can build to upskill and diversify.

Roles Affected by AI Automation in Small Businesses

Administrative Assistants Jobs

Administrative Assistants

  • Current Role: Handling routine administrative tasks, scheduling, and data entry.
  • Prediction: The demand for manual administrative support may decline as AI tools streamline these tasks, potentially reducing salaries.

Data Entry Clerks

  • Current Role: Inputting and managing data manually.
  • Prediction: With AI’s ability to automate data entry tasks accurately, the need for manual data clerks is likely to decrease, impacting wages.

Customer Support Representatives

  • Current Role: Addressing basic customer queries and support.
  • Prediction: AI-powered chatbots may handle routine customer interactions, affecting the demand for manual customer support roles.


  • Current Role: Processing transactions and handling cash.
  • Prediction: Automated checkout systems and AI-driven payment solutions may reduce the demand for manual cashiers.


  • Current Role: Managing financial records and transactions.
  • Prediction: AI tools for financial management may lead to a decline in manual bookkeeping roles.
Telemarketers work affected by AI integration


  • Current Role: Cold-calling and promotional outreach.
  • Prediction: AI-driven marketing automation may reduce the reliance on manual telemarketing efforts.

Inventory Managers

  • Current Role: Monitoring and managing inventory levels manually.
  • Prediction: AI-powered inventory management systems may automate these processes, impacting manual roles.


  • Current Role: Greeting visitors, answering calls, and managing appointments.
  • Prediction: AI-driven virtual assistants and automated reception systems may alter the demand for manual receptionist roles.

Data Analysts

  • Current Role: Analysing data manually for insights.
  • Prediction: AI algorithms could automate data analysis tasks, affecting the traditional role of manual data analysts.

Social Media Managers

  • Current Role: Managing social media accounts and content.
  • Prediction: AI tools for social media scheduling and content creation may influence the demand for manual management.

What is the Impact of AI on Wages?

AI will lower wages for certain roles

The advent of AI in the workplace has led to a significant transformation in how certain roles are valued. As AI continues to automate routine tasks, there’s a noticeable shift in the perceived importance and, consequently, the valuation of these roles. This trend is not limited to high-tech industries, but instead spans across various sectors and impacts a wide range of job functions. Many roles traditionally reliant on humans are experiencing a shift toward AI-centric operations, which may diminish the perceived value of these roles.

Furthermore, the economic landscape is adjusting to the realities brought about by AI and automation. For small businesses in particular, the shift towards AI solutions presents an appealing option in terms of cost. The affordability of AI technology compared to the financial requirements of sustaining human labour is becoming a compelling argument for many. This shift is not just about reducing operational costs but also about leveraging AI’s capabilities to enhance performance and output. Consequently, this dynamic is likely to influence wage structures, as the demand for certain skill sets changes in response to the integration of AI technologies into everyday business operations.

How Can Employees Adapt to AI-Induced Changes in the Workplace?

Using AI in the workplace

In an era where artificial intelligence (AI) is reshaping the very fabric of the workplace, employees stand at a critical juncture that requires them to adapt or risk obsolescence. Upskilling emerges as a pivotal strategy in this adaptation process. By acquiring new skills and enhancing existing ones in areas where AI complements rather than replaces human effort, employees can secure their place in the future workforce. This involves focusing on capabilities that leverage human creativity, emotional intelligence, and strategic thinking—areas where AI tools serve as aids rather than replacements.

Moreover, the evolution of job roles due to AI introduces a wealth of new opportunities, especially in fields related to the management and optimisation of AI systems. These roles demand a unique blend of technical skills and soft competencies, such as adaptability, problem-solving, and interpersonal communication. As traditional positions undergo transformation, these emerging opportunities offer a new horizon for career development, encouraging professionals to explore and thrive in domains that lie at the intersection of technology and human insight.

Develop Your AI Integration with Local Workforce Hire

AI is reshaping the landscape of manual roles in small businesses. While certain roles may diminish in demand and value, there’s an opportunity for employees to adapt, upskill, and explore new areas where human expertise remains indispensable alongside AI automation. This is where Local Workforce Hire makes its entrance, with the ability to effectively integrate AI tools into the workplace while helping the workforce adapt to these culture shifts.

We are more than just a recruiting firm. Our advisory services division offers guidance and recommendations that can significantly enable business transformation – in fact, we prefer to create trends rather than follow them. Contact us at 1300 562 250 to discuss your needs.

Interested in learning more about our philosophy around AI? Have a read through our article on “using AI to improve your business planning“, or learn about what makes Local Workforce Hire your trusted AI consultants.

Local Workforce Hire Editorial Team

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